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Contact Us

For any queries, complaints or feedback, get in touch with us at any of the numbers / addresses listed below:

At Airtel Money it is our endeavor to provide premium service to our customers. In order to address your queries and complaints up to your satisfaction, we have established 2 levels of support desks.

Level 1

Dial 400 from your Airtel number for complaints
Dial 88000-12121 from any other mobile or fixed line (standard calling charges apply)
E-Mail us at wecare@airtelmoney.com
Write to us at www.airtel.in/forme/home/needhelp for your query, request, complaint or feedback.

Level 2

While our level 1 team promises to resolve your complaint within 7 days . In case you are not satisfied with the response received from the above mentioned contact channels within 8 days of registering of complaint, our Grievance officer shall be happy to resolve your complaint. Please furnishing your complaint number, account number, date of complaint to 400 and the details of complaint. Our grievance officer will endeavor to resolve your complaint within 10 days of receipt. (9:30 am to 6:30 pm except on national holidays)
E-maill: grievance.officer@airtelmoney.in

Postal Address

Airtel Payments Bank Limited

Registered Office:
Bharti Crescent,
1 Nelson Mandela Road,
Vasant Kunj, Phase II,
New Delhi – 110 070, India

Corporate Office:
airtel Center, Plot No. 16,
6th floor, Udyog Vihar, Ph-4,
Gurgaon-122001, Haryana,India

Level 3

In case your complaint remains unresolved, within 30 days of registering the complaint at Level 2, you may approach the Department of Payments & Settlement System (DPSS) of the Reserve Bank of India:

General Manager
Department of Payment & Settlement Systems,
Reserve Bank of India,
Ground floor, 6 Sansad Marg,
New Delhi- 110001

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Send Money Through airtel Money Airtel Money Services are offered by Airtel Payments Bank Limited.